Customer Care

Use our experience to get the most from your production facility – and transform your plants profitability.

We partner with you from the day you define a need for your weighing and packaging equipment all the way through the lifetime of your machinery. Not only are we the manufacturer of your equipment, but we also reliably serve and support hundreds of customers each year.

Up-time and equipment availability are the key words in the modern process plant because in today’s marketplace reliable quality production is what makes companies competitive and by reducing downtime profitability can be improved. Regular maintenance programmes and appropriate spare parts holdings allow you to plan servicing work at times that are most convenient. With an appropriate programme in place it also:

• Helps reduce possible downtime due to unforeseen emergency repairs or having to wait for a key spare part
• Helps avoid extra expenses for emergency breakdowns – rushing in specialised technicians can be costly
• Reduces unforeseen costs while you wait to become operational
• Eliminates production bottlenecks and the need to re-schedule deliveries

Our main goal is to ensure that you have all the support you need and we strive for you to reach the highest Overall Equipment Effectiveness (OEE). As such, we are committed to providing you with the most valuable services in the industry:

• Technical Support
• Spare Parts
• Preventative Maintenance
• Retrofits & Upgrades
• Optimisation
• Calibration
• Training
• Extended Warranty

The CHRONOS GROUP comprises a large group of customer services specialists dedicated to after-sales services, and we will gain and maintain a better understanding of your present and future needs if you elect us as your main supplier of parts and services.

We value your business and we look forward to work with you!